Draft policy — last updated October 2026. This content is provided for general information and does not by itself guarantee legal compliance.
When refunds apply
Refunds are available only where stated on the product listing or in our policies — for approved returns, prepaid orders cancelled before dispatch, and items received damaged, defective or incorrect.
Valid reason required
Every refund request must include a proper reason and, where relevant, photos. Requests without a valid reason are not eligible.
Deductions
For approved returns, return delivery charges are deducted from the refund, except when the error was ours.
Timeline
Approved refunds are processed within 14 days to the original payment method. Bank processing times may vary.
Questions
For questions, contact support@fuelera.in with your order ID.